Team C Performance FAQ

All orders placed prior to 1pm pst Monday-Friday will be processed the same day. Orders placed after 1pm pst Monday-Friday will be processed the following day. Orders placed after 1pm pst on Friday and all orders placed Saturday through Sunday will be processed on Monday.

All orders placed prior to 1pm pst Monday-Friday will be shipped the same day. Orders placed after 1pm pst Monday-Friday will be shipped the following day. Orders placed after 1pm pst on Friday and all orders placed Saturday through Sunday will ship on Monday.

Ground Shipping only. Our premier delivery service is UPS. A street address is required for delivery. Orders may take 1-3 business days to process before it will ship. This applies even if you select a faster shipping method. Sorry, we currently do not ship to Canada, US Territories, or International.

We ship through UPS. Team C. Performance reserves the option to choose the best carrier available at the time of shipment.

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-888-866-3555. Our team is available Monday through Friday 9am to 6pm pst, or email us at info@teamc.com.

We apologize but we are unable to ship to APO/FPO through our website at this time.

We regret that we are not shipping orders outside the 50 United States at this time.

Your rate is calculated based on weight and the delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

Your order will ship from our warehouse in Bellflower, Ca.. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.

No, ship to and bill to addresses must be the same to process your order.

Currently, we only ship to the 50 United States.

Wrong address or zip code used for the shipping address When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items. You will not be charged for backordered items until they ship, nor will you incur any additional shipping charges.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase.

We do not collect personally identifiable information about you, except when you provide it to us through order forms, registration fields and other similar site interactions. For example, if you decide to place an order, we will need to know your shipping and billing address, credit card number, expiration date, and security code. To protect your personal information, registered Site users must enter a user name/email address and password to access their personally identifiable information. When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

We use email to communicate with you about your orders. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions. We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time. Just select the appropriate response in your account information. Use of Personally Identifiable Information by TEAMC.com

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by TEAMC.com to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Team C brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Team C, please contact us via email at info@teamc.com. Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Team C offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Team C takes great pride in having you as a customer and we will ensure your privacy as a customer. Team C does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

tcdev.webshopmanager.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Team C seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Team C reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Team C, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to info@teamc.com.

We are confident that your visit to Team C is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 888-866-3555.

Inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the carrier. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.

Some parts may not be legal for sale or use on pollution controlled motor vehicles. The customer assumes all liability and responsibility for products purchased from Team C.

Errors in typographical content, pricing and images are subject to correction and may change without notice. Team C makes every effort to provide the most current descriptions and images for each individual product contained herein. However, from time to time images shown may not represent the exact product being sold, but every effort is made to represent a close proximity of the actual item in all cases. Team C is NOT responsible for purchases made based on the description or image alone. It is the customer's responsibility to verify the product name and corresponding manufacturer's part number before purchasing. If you have any questions about your order, call us at 1-888-866-3555.

All orders shipping within the state of California are subject to California sales tax.

If you have a damaged product, or it does not meet your expectations, return the new/unused item in the original box prepaid within 30 days with a copy of the invoice and Return Form for a refund or exchange.

*Unopened Items- We will fully refund you for any unopened item for any reason (shipping not included) within 30 days of the original purchase date.

*Opened items must be in sellable (as-new) condition, in original packaging with packing slip, with any/all warranty cards, manuals and accessories within 30 days of the original purchase date.

*You will be responsible for the return shipping costs of non-defective items.

*If we shipped you the wrong product by mistake, a UPS Return Shipping label will be issued to return the item.

*Items claimed to be defective that are found not to have the reported defect will be returned to you. You will be charged for the return shipping cost.

*Items that have been installed, modified, or are clearly not in sellable (as-new) condition will be returned to you and you will be charged the return shipping cost.

*Refused Orders- After an order is shipped and you decide to not accept it, the package will automatically be sent back to us. We will refund your credit card for the amount of the product(s) on the invoice minus all applicable shipping charges. This includes the shipping charges for the package being sent back to us.

Return Process

To make a return, simply call 888-866-3555 or email us at info@teamc.com regarding the item you would like to return.

1. We will issue you're an RMA#(Return Merchandise Authorization Number) to you so you can send the item to us.

2. Simply complete the Return Form, place it inside the box the item is being returned in, along with a copy of your original receipt, and clearly write the RMA# on the outside of the package.

3. Send the package pre-paid (UPS, Federal Express, or US Postal Service INSURED) to: Team C. Performance, Attn: Returns, 16706 Lakewood Blvd, Bellflower, CA. 90706.

We do not accept returns on the following:

*Any non-standard item or item that is manufactured or modified to a specific customer's needs.

*Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made.

*Any electronic components or parts if they have been installed or used on the vehicle, this includes any power enhancing product, gauges, lighting products, etc.

*Any product that has a manufacturers seal or label if it has been opened.

*Any liquid or aerosol product after it has been used or the manufacturers seal has been broken.

*Any return after 30 days.

*Items damaged due to improper installation, abuse, misuse, or neglect will not be eligible for replacement or accepted for return.

Note: We do not accept damaged, modified, or otherwise non-sellable items. These products will be returned back to you and you will be charged the appropriate return shipping costs.

*Items damaged due to negligent opening (cuts, scratches, punctured bottles). Please be careful when opening up containers with a blade.

*By sending in your return you agree to these terms.

After you receive your order please check thoroughly that all components are what you ordered and look to be in working order. If you have any questions regarding this policy please do not hesitate to give us a call. We make this return policy well known before you place your order. By placing your order with us you agree to these terms.

If this return policy is not acceptable for any reason please return your products immediately for a full refund.

Credit Cards: We accept Mastercard, Visa, Discover, and American Express. Make sure to enter your correct credit card number and expiration date when you place your order. For your protection, we security check all credit card orders placed with our company.

Even with our large inventory, back orders can occur. If this happens, we make every effort to cross-reference the part to a comparable manufacturer's line. If that is not an option, and you must wait for a part, we will not invoice you until that part is shipped to you. Note: Product availability and shipping times may vary with manufacturers. If you have any questions about your order, call us at 1-888-866-3555.