- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- How will you ship my order?
- Do you ship to Alaska and Hawaii?
- Do you ship to APO/FPO addresses?
- Do you ship to Canada and US Territories?
- How much is shipping?
- When will I receive my order?
- Can I have my order sent to more than one address?
- Can I send an order to a country other than the United States?
- What could cause a shipping delay?
- Delays by shipping companies
- Item is on backorder
- Undeliverable packages (orders returned to us)
- Billing address information is inconsistent with what is on the credit card record
Q: How fast is my order processed?
All orders placed prior to 1pm pst Monday-Friday will be processed the same day. Orders placed after 1pm pst Monday-Friday will be processed the following day. Orders placed after 1pm pst on Friday and all orders placed Saturday through Sunday will be processed on Monday.
Q: When will my order ship?
All orders placed prior to 1pm pst Monday-Friday will be shipped the same day. Orders placed after 1pm pst Monday-Friday will be shipped the following day. Orders placed after 1pm pst on Friday and all orders placed Saturday through Sunday will ship on Monday.
Q: What shipping options are available?
Ground Shipping only. Our premier delivery service is UPS. A street address is required for delivery. Orders may take 1-3 business days to process before it will ship. This applies even if you select a faster shipping method. Sorry, we currently do not ship to Canada, US Territories, or International.
Q: How will you ship my order?
We ship through UPS. Team C. Performance reserves the option to choose the best carrier available at the time of shipment.
Q: Do you ship to Alaska and Hawaii?
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-888-866-3555. Our team is available Monday through Friday 9am to 6pm pst, or email us at firstname.lastname@example.org.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time.
Q: Do you ship to Canada and US Territories?
We regret that we are not shipping orders outside the 50 United States at this time.
Q: How much is shipping?
Your rate is calculated based on weight and the delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.
Q: When will I receive my order?
Your order will ship from our warehouse in Bellflower, Ca.. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.
Q: Can I have my order sent to more than one address?
No, ship to and bill to addresses must be the same to process your order.
Q: Can I send an order to a country other than the United States?
Currently, we only ship to the 50 United States.
Q: What could cause a shipping delay?
Wrong address or zip code used for the shipping address
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Q: Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.
Q: Item is on backorder
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items. You will not be charged for backordered items until they ship, nor will you incur any additional shipping charges.
Q: Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.
Q: Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase.